Support automation ROI
What a support agent that deflects tickets would save you each month, and how long it takes to recover a project budget. Every number below is yours to change; the defaults are assumptions, and the result is an estimate.
Your assumptions
Default 4,000, an assumption. A mid-sized B2C help desk; change it to your ticket volume.
- $
Default $6.50, an assumption. Tier-1 email and chat tickets are commonly costed at $5–$12 fully loaded; phone is higher.
- %
Default 40%, an assumption. Published deflection rates for well-scoped AI agents cluster around 30–60%; we default below the middle.
- h
Default 160 h, an assumption. A standard full-time month; part-time teams should lower it.
- $
Default $4,200, an assumption. Salary plus benefits, tooling and management; varies widely by region.
- $
Default $40,000, an assumption. Any figure you want to test. This is not a price: it is your number for the payback view.
Deflecting 40% of 4,000 tickets at $6.50 each saves an estimated $10,400 a month, about $124,800 a year.
- Tickets deflected per month
- 1,600
- Monthly savings
- $10,400
- Annual savings
- $124,800
- Agent hours freed per monthat $26.25 per agent-hour
- 396 h
- Full-time equivalents
- 2.5
- Months to recover $40,000
- 3.8
›How this is calculated
- tickets deflected = tickets per month × deflection %
- monthly savings = tickets deflected × cost per ticket
- annual savings = monthly savings × 12
- agent-hour rate = agent cost per month ÷ hours per agent
- hours freed = monthly savings ÷ agent-hour rate; FTE = hours freed ÷ hours per agent
- months to recover = project budget ÷ monthly savings
An estimate from the numbers you entered. It is not a quote, a forecast or a guarantee, and it contains no Elegnoia pricing.
Email me this estimate
A copy of your assumptions and results, with a link that reopens this page with your numbers.
Check it against your workflow
Fifteen minutes is enough to see whether these assumptions hold for you and what a first build would cover.
Other estimates
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- E-commerce AI upliftRevenue and margin from product recommendations and fewer stock-outs, from your store's own numbers.
- Build vs buyThree-year cost of a per-seat SaaS tool next to a custom build, with seat growth. You enter both sides.
- AI readiness assessmentTen questions, a score band and three things to do first.
Let’s build
Want these numbers checked against your real workflow?
A 15-minute call is enough to tell whether a build is worth scoping. We look at your numbers, not a template.
Or email us at contact@elegnoia.com